Top 5 Best Virtual Call Centre Software to Boost Your CX

Top 5 Best Virtual Call Centre Software to Boost Your CX | As a business owner that prioritizes satisfying clients, your main focus should be to connect them with skilled representatives who have the expertise and resources necessary to handle their problems swiftly.

However, even your best agents won’t be able to achieve that if a slow, out-of-date business phone system is hindering them and leading to aggravating client miscommunications.

Without call center software, your agents would frequently miss calls, waste time on monotonous chores and manual dialing, and deal with irate clients who are fed up with being placed on hold and having to repeat themselves to several agents. You need to update your virtual call center software to fix this.

Here, we’ll discuss how the best virtual call center software and cutting-edge call management tools boost agent efficiency, simplify client interactions, and significantly raise first-call resolution rates. Also see:- Top 3 Call Centre CRM Software to Streamline Your Calling Productivity

What is Virtual Call Centre Software?

A cloud-based business communication platform called virtual call center software enables customer service agents, sales representatives, and other team members to operate remotely rather than in a traditional call center.

Within the software’s unified digital interface, team members may collaborate with one another and with consumers across various time zones, locations, and devices.

Agents can all access the same information regardless of when and where they are working because of software features that are geared toward flexibility, such as real-time data syncing, support ticket notifications, and interfaces with CRM systems.

Benefits of Virtual Call Centre Software

Companies who use virtual call center software correctly can reap a variety of benefits, such as:

1. Strengthening Brand loyalty
More repeat customers result from improved customer service. Customers are more likely to depart with a favorable impression of your company if agents can resolve their issues quickly.

2. Increased Agent Output
Better call quality results in calls that are extremely productive, allowing agents to address client concerns more quickly and increase client satisfaction.

3. Greater Business Expansion
Eliminating interruptions throughout your calls increases consumer confidence and trust. In order to keep clients and grow your business, your customer service experience will become increasingly important.

4. Reduced Noise Complaints
You’ll obtain clearer customer dialogues without the inconvenience of back-and-forth or misinterpretation once you’re able to minimize or remove distractions from both sides of a call.

5. Lower Expenses
A variety of equipment was often required by call centers to manage data, handle calls, and process requests. Today, however, there is no longer a need for such clumsy solutions that required ongoing, expensive renovations and extensions. The use of specialized software can be used to manage every aspect of your call center operations. without having to buy any additional hardware.

Top 5 Best Virtual Call Centre Software

1. Cloud Talk

Your incoming calls can be sorted into personalized call queues using CloudTalk, a virtual call center, and contact center software. Additionally, you can disguise your personal number when necessary and add tags to internal phone numbers.

Key Features of Cloud Talk Virtual Call Centre Software:-

Incoming calls are forwarded to the appropriate agent or department thanks to the IVR feature.
Create voicemails and scheduled callbacks to inform clients when you can’t be reached.
Update customer information and add notes to calls either during or after a call.
During a call, quickly consult the customer’s card to find out more information about them.

Pricing of Cloud Talk Virtual Call Centre Software:-
Paid options for CloudTalk begin at $25 per user each month.

2. Five9

With the help of the cloud contact center platform Five9, you may communicate with customers via their preferred channel. You may get real-time dashboard reporting, skills-based routing, and interfaces with Salesforce and Microsoft with this cloud solution.

Key Features of Five9 Virtual Call Centre Software:-

Calls can be recorded to assist managers in identifying critical areas where the remote agent needs to improve.
Utilize the screen recording capability to keep an eye on distant workers.
An element of a predictive dialer that anticipates when agents will be available and adjusts the dialing rate accordingly.
Control both incoming and incoming calls.

Pricing of Five9 Virtual Call Centre Software:-
Obtain a personalized estimate from Five9 contact support.

3. Ameyo

Ameyo is a remote contact center platform that allows internal team conversations one-on-one, outgoing and inbound dialing, and mobile apps. Ameyo also includes some capability for tracking productivity. For instance, you may use smart dashboards to keep an eye on the productivity and burden of your staff.

Key Features of Ameyo Virtual Call Centre Software:-

Calls should be automatically forwarded to the most qualified agents.
Use their favorite platforms, such as Twitter, Facebook, and WhatsApp, to communicate with customers.
Use the auto dialer to quickly and efficiently contact several leads at once.
To provide a higher level of service, keep track of calls and agent activity.

Pricing of Ameyo Virtual Call Centre Software:-
Ask Ameyo for a personalized quote.

4. AVOXI

You may combine your CRM, help desk, and other business tools with AVOXI’s self-hosted virtual PBX using the company’s cloud-based contact center platform (private branch exchange). AVOXI also enables you to make unique hold messages or music for callers to listen to while they wait.

Key Features of AVOXI Virtual Call Centre Software:-

Utilize logical dashboards to keep tabs on agents, calls that are active or waiting, and more.
Choose from 170+ virtual numbers and forward calls to any device.
Utilize the inbound ACD system from AVOXI to lessen transferred calls.
Utilize the VoIP phone system capability to build your own IP virtual phone system.

Price of AVOXI Virtual Call Centre Software:-
The monthly price for AVOXI’s paid plans is $ 24.99 per user.

5. Zendesk

With Zendesk, you can interact with customers through a variety of channels, including live chat, social media, and text messages, and learn about their needs to identify potential development areas. Additionally, its call center system enables teams to create side chats fast for simple collaboration if your customer care team requires some guidance or clearance from another department.

Key Features of Zendesk Virtual Call Centre Software:-

Real-time reporting and monitoring are used to evaluate the performance of chat agents.
Set a limit queue size and wait time so that any incoming calls can be routed to an agent who is still available.
Real-time analytics are used to evaluate and enhance your phone support operations.
To ensure quality discussions while maintaining client privacy, call monitoring and recording are used.

Pricing of Zendesk Virtual Call Centre Software:-
Paid plans for Zendesk begin at $49 per agent per month.

Ending Note

Virtual call center software helps call centers operate more efficiently, increase agent productivity, and cut expenses associated with overhead. Find a virtual call center solution that works for your business from the list of options we discussed here.

Always make sure the virtual call center software you select includes omnichannel support, CRM connectors, and a simple setup process. Giving your consumers the finest experience is possible in this way.