Top 5 Outbound Call Centre Software Systems to Ramp Up your Outbound Sales

Top 5 Outbound Call Centre Software Systems to Ramp Up your Outbound Sales | In order to achieve the company’s goals, including sales, customer satisfaction surveys, service/product feedback, and so forth, customers and potential customers are reached via an outbound call center. Businesses utilize outbound call center software to improve agent productivity and efficiency.

The program improves the effectiveness of handling outbound calls and cuts down on agent idle time, which benefits the call center as a whole. Outbound call center software also helps organizations by automating their phone-related procedures. Also see:- Top 3 Call Centre CRM Software to Streamline Your Calling Productivity

What is an Outbound Call Centre Software?

Outbound call center software is a technology that offers capabilities to help outbound call centers optimize their process when placing consumer calls. For a variety of purposes, including sales, product/service feedback, and surveying, businesses can utilize outbound call center software to get in touch with prospects and customers. By deploying the appropriate outbound calling software, outbound call center software also assists organizations in automating their call process and enhancing agent productivity.

Why Outbound Call Centre Software is Necessary? – Advantages of Outbound Call Centre Software

The following is a summary of some of the most significant benefits of outbound call center software.

1. Improved Service Channel Continuity:
Consistency in customer satisfaction gets harder to keep up over time. Fortunately, effective outbound call center software may aid your company in giving customers a more consistent experience.

2. Outbound Calling gets Quicker and More Effective:
With outbound call center software, your outgoing calls will be quicker and more productive. Additionally, features like completely automated calling and CRM integrations, which provide vital customer information, allow agents to concentrate on speaking rather than phoning.

3. Analytics and Reporting Support Learning:
A level of analytics and reporting is included in the majority of good call center software products. Smart customer service managers and staff can utilize this information to set goals, track

5 Best Outbound Call Centre Software Programs

1. Aircall

A cloud-based phone system called Aircall includes a call center solution. It uses its auto dialer software to place calls automatically. Call queuing, IVR, and call recording are just a few of Aircall’s outbound call features. Hubspot and Freshdesk are just a couple of the major CRM and helpdesk applications that the program interacts with.

Phone conversation recording: Yes
CRM integrations: Yes. Hubspot, Salesforce, and Zendesk
Feedback capture: Yes
Real-time call monitoring: Yes
Reporting and analytics: Yes

Pricing: $30 per user per month for Essentials, $50 per user per month for Professional, and a price request for Custom.

2. Bitrix24

Organize and keep track of interactions with both new and current customers with the aid of the call center solution Bitrix24. It provides a variety of ways to get in touch, including live chat, email, SMS, and, of course, phone calls. Additionally, Bitrix24 serves as a CRM solution, allowing you to maintain all data on a single platform without requiring the integration of external systems.

Phone conversation recording: Yes
CRM integrations: No
Feedback capture: Yes
Real-time call monitoring: No
Reporting and analytics: Yes

Pricing: Free plans cost nothing per month, while special plans start at $15.36 and business plans start at $63.36.

3. CallHub

CallHub operates as an outbound call center software with numerous dialers in addition to voice and text messaging. Predictive, power, and preview dialers are all options that can be used to automate outgoing calls. The call center tracking tool from CallHub enables you to monitor stats like agent productivity, call volume, and conversion rates.

Phone conversation recording: Yes
CRM integrations: Yes. Salesforce and Zapier, or API integrations
Feedback capture: Yes
Real-time call monitoring: Yes
Reporting and analytics: Yes

Pricing: Calls are charged separately. Phone, Phone (Dial-in), Browser/Softphone: $0.128 per minute, Phone: $0.210 per minute

4. LeadsRain

LeadsRain is an outbound call center solution that is independent of softphones. Following a brief and easy setup, you may begin making calls straight away! You can increase your agents’ productivity while avoiding calls that are answered by a machine by using its predictive dialer. No matter how many agents you have, LeadsRain is a web-based auto dialer that grows with you. Without signing a monthly contract, you can grow your business to include an unlimited number of people. You simply need to pay for the minutes that you really use.

LeadsRain delivers the blended campaign approach with the capacity to conduct both outbound and inbound calls to suit every need of your call center.

User Access Management: Manage the access level to allow a specific user to access the Admin section to manage and edit campaigns and lead lists.
Skill-based Routing: The Auto Dialer makes it simple to immediately transfer the call internally to your designated closers whenever an agent has a lead on the line that needs extra attention.
3-Way Transfer: Transfer the Call to the Third person and merge the call with 3-way Transfer to increase the closing ratio.
Leave Voicemail on the Answering Machine: Don’t stay unconnected if you reach the voicemail on the call. Leave the pre-recorded voicemail on the answering machine.
Call Recording: All the Calls are recorded by default to analyze the calling quality and record purpose. Also, you can use it for further training purposes.
Hassle-free Integration: Integrate LeadsRain with any CRM through our Rest APIs and keep your CRM around you every time you work.
Real-Time Report: Monitor the Campaign progress in real-time with Real-time Reports through the admin dashboard.
Agent Productivity Reports: Multiple Reports are available to monitor the agent’s performance, such as Outbound Calling Report, Agent Login-Logout Report, etc.

Pricing: LeadsRain is One of the rare Outbound Call Centre Software that works on Pay-per-minute pricing without any Monthly Commitment or Contract and No Set-up Fee. Base Plan starts at $200 where you get 10000 minutes to use. Contact their Support team for more details.

5. Convoso

Convoso is a cloud-based omnichannel contact center solution. Its dialer system aids companies with remote sales personnel. You can arrange calls using Convoso’s Follow-The-Sun dialer based on the time zones of your contacts and at the time of their choosing. Additionally, it includes a number of dialers, including power, predictive, and progressive dialers.

Phone conversation recording: Yes
CRM integrations: Yes. Salesforce, Hubspot and Zapier
Feedback capture: No
Real-time call monitoring: Yes
Reporting and analytics: Yes

Pricing: Request a quote from them.

Final Verdict

We believe we have given you a valuable list of outbound call center software. Which is the best, then? you might inquire.

The needs of various businesses vary. Depending on the size, sector, and kind of service, this can change. You must choose one that meets your business’s needs. LeadsRain may be superior if you rely primarily on all-encompassing call management software. Convoso or LeadsRain again may be your best options if you only require a straightforward dialer.

Do not worry if you need additional time to make a decision. In order to aid you in making an informed choice, we developed a more thorough comparison of a few outbound call software.