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Top 5 Inbound Call Centre Software to Boost Your Business Customer Service | In the digital age, there are many methods to communicate, yet customers still primarily call businesses on the phone. With the best inbound call centre solution, your company can handle incoming and outgoing calls with ease.
Utilize a single piece of inbound call centre software to communicate with your consumers across several channels. Streamline customer support for your company with an inbound call centre to boost sales and customer satisfaction. Also see:- Top 3 Call Centre CRM Software to Streamline Your Calling Productivity
What are Inbound Call Centre Services?
The main duty of inbound call centre services is to answer incoming phone calls from clients who are inquiring about a company. Growing companies must manage call answering with a staff of qualified agents who can assist with taking and/or directing all incoming calls.
Inbound Call Centre v/s Outbound Call Centre: The Comparison
| Inbound Call Centre | Outbound Call Centre |
| Provide customer support | Focus on telemarketing services |
| Answer calls from inbound sales | Outbound lead generation |
| Provide help desk services | Customer Surveys |
| Technical support | Appointment scheduling |
Why do Businesses Need Inbound Call Centre Software?
Customers and clients must always speak with a representative when they have questions about a good or service. By using call centre software, you can help your devoted call centre personnel maintain client satisfaction.
If a business has to monitor and route incoming calls, it will choose inbound call centre services. The customer service team supports organizational development and business growth.
Your customer service standards may be improved by using incoming call centre software, which is another advantage.
Top 5 Inbound Call Centre Software
1. Fastcall
Fastcall is a phone and SMS system available online for Salesforce-using businesses. It is cheap and simple to use, support, and train on. Through a native Salesforce tool, Fastcall enables sales and service teams to conduct phone, SMS, and video calls with more efficiency.
Fastcall includes functionality for both outbound and inbound calling and reduces the need for laborious manual activities with features like voicemail drop and quick call/SMS logging.
Pros of Fastcall:
- Works as a native app straight in Salesforce.
- Very easy to use, intuitive, and simple.
- Excellent client service.
- Features such as interactive voice response (IVR) and automatic call distribution.
- Video calls, phone, AND SMS messaging all in one place.
- The lowest price.
- View the caller’s details, associate them with clients or customers, and obtain reporting.
Cons of Fastcall:
- Only Compatible with Salesforce.
Pricing of Fastcall:
Fastcall provides the first 14 days 100% FREE to potential customers. Once companies are smitten with the functionality and dependability of Fastcalls, they can select from annual or monthly price plans with rates as low as $24/mo.
2. Five9
The main objective of Five9 is to offer users contact centre software. An intelligent dialer, caller information displayed on the screen, and intelligent call routing with agent-caller matching are features.
Five9 is the battleship of call centre services if your company needs a massive, complicated instrument with strong capabilities for whatever you can imagine.
Pros of Five9:
- Omnichannel call centres.
- Simple pricing.
- CRM integration.
Cons of Five9:
- Too costly.
- More features than most businesses require and therefore complicated to use.
- Extended downtime and inadequate Salesforce integration are mentioned in a few evaluations.
Pricing of Five9:
In order to adapt to any size of business, Five9 offers four different pricing categories. Pricing packages range from a core plan up to an ultimate package and include valuable features; pricing is not displayed on their website; contact them for a quote for more details.
3. Ring Central
For customers seeking a dependable incoming call centre service, Ring Central is a cloud communication solution. RingCentral users benefit from a better incoming calling solution that connects callers in a timely and accurate manner for first-contact resolution.
Businesses are improving their customer experiences with RingCentral, one call at a time, by giving consumers features like automatic call distribution, interactive voice response, and skills-based routing.
Pros of Ring Central:
- CRM Integration
- Computer Telephony Integration (CTI)
- Omnichannel functionality
Cons of Ring Central:
- A Challenging User Interface
- Reports of Sluggish Applications
- Bad Call Quality
Price of Ring Central:
Businesses that operate contact centres can select from three pricing tiers for RingCentral, which are available at monthly and yearly rates. Pricing options range from $19.99 per user per month to $49.99 per user per month.
4. NICE
Nice is a cloud-based inbound call centre provider that has 390,000+ agents and operates in over 150 countries. Nice improves the customer experience for all organizations that use their software with features like omnichannel routing, customer analytics, and worker engagement.
Nice’s mission, which is focused on fostering customer loyalty, is driving great strides in the company’s efforts to improve its capacity to offer every client an amazing experience.
Pros of NICE:
- Call Scripting.
- Call Scheduling.
- VoIP.
- CRM integration.
Cons of NICE:
- No Free Trial.
- Costlier in Compare to Rivals.
- Basic Level Salesforce integration only.
Price of NICE:
Nice’s website does not list prices, however, subscriptions typically begin at $90 per user per month. To take advantage of Nice’s cloud contact centre solution, submit a quote request to receive a cost that suits your company.
5. TalkDesk
With capabilities like call routing, VoIP calling, call routing and scripting, Talkdesk serves as a browser-based contact centre solution for businesses of all sizes, enabling them to realize their full potential in terms of customer care.
Talkdesk is constantly working to develop and expand with your organization and offers numerous analytics and insights with CRM integrations. Talkdesk is centred on the continuous innovation of its product.
Pros of TalkDesk:
- CRM Integration
- Omnichannel Capabilities
- User-friendly
Cons of TalkDesk:
- Complications in reporting
- No Android app is available
- Poor customer service
Price of TalkDesk:
Talkdesk offers tiered pricing packages starting at $65/seat/month; contact Talkdesk to get a free quote regarding the package you are interested in.
Wrapping it up
No matter how big or small your call centre is, inbound call centre software is essential for your company. Using software like Fastcall or Five9 can help your company save money while improving the calibre and volume of client contacts. Inbound call centre software is required to be able to manage all of your call centre requirements. You may access client information more easily and make customer communications more efficient thanks to it.
