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Top 5 Cloud Based Call Centre Phone System | Effective call center software solutions can aid in streamlining the process swiftly and intelligently if You are having trouble managing sales, customer service, and customer support teams that must respond to a large call volume.
Traditional phone lines are being replaced by VoIP-based call center phone systems because they offer much more in terms of productivity, performance, and efficiency. Automatic Call Distributors, “Interactive Voice Response (or auto-attendant),” desk software integration, computer telephony integration, and other features are frequently included in these phone systems.
Learn how the proper call center software can support employees in their regular responsibilities, help you grow your business, and enhance customer service. Also see:- Top 3 Call Centre CRM Software to Streamline Your Calling Productivity
What Is a Call Center Phone System?
To assist customers or conduct outbound calls to clients, call center phone system is a communication tool that receives incoming calls. Numerous call center systems exist that utilize a variety of communication methods, including voice calls, emails, social media posts, SMS, live chat, and instant messages.
Improved agent performance, metric data measurement and analysis, and overall productivity monitoring are all made possible by advanced call management for contact centers.
What are the Advantages of Call Center Phone Systems?
Keeps Your Clients Satisfied
When clients call your company, they anticipate that their inquiry will be resolved swiftly and without a hitch. A strong IVR phone system that can route calls to the appropriate personnel will make sure that your consumers can hang up the phone feeling satisfied with your service rather than slamming it down.
Enhance Effectiveness
No matter how big or little your organization is, your call center is probably going to receive a lot of incoming calls. So, it’s important to streamline your offering. IVR systems make it simple to track all call activity in one location, making it clear where your customer service is lacking. Did you know that IVR phone systems can lower the costs associated with telephony by 30%?
Expand Your Company
Cutting expenses and establishing an infrastructure that will enable your agents to be as productive as possible are the ideal fertilizers for expanding your organization. Call Centre Phone Systems can accomplish precisely that. They can also aid with data collection so you can learn how well and where your product needs to be improved. Call Center Phone System might actually cut your IT expenses by up to 14%.
5 Best Cloud Based Call Centre Phone Systems
1. AirCall
Aircall is one of the most well-known names in the modern telephony market, with more than 7000+ businesses using it for their voice operations. It supports both inbound and outbound procedures for sales and support teams, making it especially well-suited for the call center sector.
Aircall provides the greatest audio quality available together with an intuitive UI that can serve both small and big calling teams. Using Aircall, one may select phone numbers from more than 100 different countries and immediately scale their voice teams.
Strengths: Voice quality, simplicity of application, cross-device functionality, integration stability.
Free trial available: Yes, for 7 days.
Pricing: Starting from USD 30 per agent per month
2. Kixie
With automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other top CRMs, Kixie offers a dependable platform for sales engagement. Agents are alerted via an intelligent queue when to call or SMS.
The software automatically links agents with prospects by name, provides in-depth analytics that reveals the precise effectiveness of calls, never loses connection, and runs everything.
Strengths: Excellent customer service, high-quality software, and affordable.
Free plan available: Yes, for 7 days
Pricing: Starting from $29/user/month
3. CallHippo
One of the most complete options for your firm’s communication needs is the business phone system from CallHippo. Effective communication with consumers is ensured by features like Power Dialer, Automatic call distribution, Smart Switch, Call Barging, etc.
Both a desktop and mobile app are available, and help is offered around the clock. CallHippo connects with more than 100 such third-party software programs, including Slack, Zapier, Pipedrive, Enthu.AI, Zendesk, Intercom, Groove, Freshdesk, and Zoho.
Strengths: Customer service, cost-effectiveness, voice quality.
Per-minute charges: Incoming/Outgoing call charges.
Free plan available: Yes.
Pricing: Starting from $16/user/month.
4. Avaya
Avaya Inc. is a worldwide corporation with headquarters in the United States that focuses on offering midsize to large businesses corporate communications solutions services like unified communications, contact center solutions, etc.
With more than 1 million active clients being handled globally, it is a sizable operation. Avaya offers a variety of solutions, including Avaya Aura Contact Center and Avaya Aura Call Center Elite, as a market leader in contact center services.
Strengths: Friendly user interface, integrations, call connectivity, and the dial system.
Free plan available: No.
Pricing: Custom
5. Nextiva
With a user-friendly call center solution, Nextiva Inc. empowers enterprises. More than 100,000 consumers are listed as the company’s brag.
Its call center solutions include IVR, call queuing, call monitoring, automatic call distribution, and operators who can work remotely or on the go. In order to give the caller the best experience, you can automate interactions and improve agent call flow.
Strengths: Onboarding process, powerful phone functions, easy to use, call quality.
Free plan available: No mention on the website.
Pricing: Starting from $30/user/month.
Conclusion
It’s important to take your time when selecting the best call center phone system. Such a choice has to be based on your requirements as well as the standard of services the provider will deliver. You can now make a better choice because you are better informed about the top call center phone systems available on the market.
We have tried to cover as much as possible in this article. However, feel free to leave any queries in the comment section.
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